Tracking order
Once your order is processed and shipped from our warehouse, you'll receive a shipping confirmation email containing your tracking number and carrier information. This typically occurs within 1-2 business days after order placement.
How to Track Your Order
- Locate Your Tracking Number: Check your email for the shipping confirmation message sent from [email protected]
- Identify Your Shipping Carrier: Note which delivery service is handling your package (e.g., USPS, FedEx, DHL, UPS)
- Use Tracking Tools: Enter your tracking number on the carrier's website or use the universal tracking service below
Universal Package Tracking
For convenient tracking across multiple carriers, we recommend using:
17Track
A comprehensive tracking platform that supports over 200 postal and courier services worldwide.
How to use:
- Visit: https://www.17track.net/en
- Paste your tracking number in the search field
- Click "Track" to view real-time package status and location
Common Tracking Questions
Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in carrier systems after shipment. If your tracking hasn't updated after 2 business days, please contact us at [email protected]
My package shows delivered but I haven't received it
Check with household members, neighbors, and your building management. Carriers sometimes leave packages in secure locations. If still missing after 24 hours, contact [email protected] for assistance.
How long does shipping typically take?
Delivery times vary by location and shipping method. Standard shipping usually takes 5-10 business days, while express options deliver in 2-5 business days.
Need Further Assistance?
If you encounter any issues with tracking your order or have questions about your shipment, our support team is ready to help. Email us at [email protected] and include your order number for faster service.