Contact us
Get in Touch
We're here to assist you with any questions about our products or services. Reach out to us through any of the following channels:
Customer Support
Email: [email protected]
Our support team typically responds within 24 hours during business days.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Corporate Office
Company name：Shanxi Xingjie Trading Co., Ltd.Company address：
No. 4, Ground Floor, Glass Factory Dormitory, No. 13, Shengli East Street, Dunhuafang Street, Xinghualing District, Taiyuan City, Shanxi Province, China
Frequently Asked Questions
What is your shipping policy?
We offer standard and express shipping options. Delivery times vary based on your location and selected shipping method.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Additional customs fees and import duties may apply depending on your location.
What is your return policy?
We accept returns within 30 days of purchase for unused items in original packaging. Please contact our support team to initiate a return.
Can I track my order?
Yes, tracking information is provided for all orders. You will receive a tracking number via email once your order ships.
What to Expect
When contacting our support team, please include your order number (if applicable) and detailed description of your inquiry. This helps us provide you with the most accurate and efficient assistance.
For product-related questions, specifying the product name or SKU will help us address your concerns more effectively.