Privacy policy
At CodexCrest, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and purchase our products including notebook covers, binding discs, stickers & labels, calendars & planners, hole punches, storage bags, notebook pages, and office tools.
This policy complies with international data protection regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Information We Collect
We collect the following types of information:
- Personal Identification Information: Name, email address, shipping address, and payment information when you make a purchase
- Technical Data: IP address, browser type, device information, and cookies
- Usage Data: Pages visited, products viewed, and shopping cart activity
- Communication Data: Correspondence through email and customer service inquiries
How We Use Your Information
Your data is used for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Improving our website functionality and user experience
- Sending order confirmations and shipping notifications
- Preventing fraud and ensuring website security
- Complying with legal obligations
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Service Providers: Payment processors, shipping carriers, and IT service providers necessary for order fulfillment
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party providers are contractually obligated to protect your data and use it only for the services they provide.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal data on a need-to-know basis
- Data anonymization where possible
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Order information: 7 years for tax and legal purposes
- Customer service communications: 3 years
- Marketing data: Until consent is withdrawn
Your Data Protection Rights
Under GDPR, CCPA, and other privacy laws, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to our processing of your personal data
To exercise these rights, please contact us at [email protected].
International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and other approved mechanisms.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]