Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted channels.
Can I modify or cancel my order after placement?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.
Do you offer bulk discounts?
Yes, we offer volume discounts for orders over 50 units of the same product. Please contact our support team at [email protected] for custom pricing.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (3-7 business days) for $4.99 and express shipping (1-3 business days) for $9.99. Free standard shipping is available for orders over $50.
Do you ship internationally?
Currently, we ship within the United States and Canada. We are working to expand our international shipping options in the future.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number on the carrier's website to monitor your package's progress.
Products & Quality
Are your notebook covers compatible with all binding systems?
Our notebook covers are designed to work with standard binding discs and most common binding systems. Please check product specifications for compatibility details with specific binding mechanisms.
What is the paper quality of your notebook pages?
We use premium 80gsm acid-free paper that prevents ink bleeding and is suitable for most pens, markers, and fountain pens. Our paper is also recyclable and sustainably sourced.
Can I request custom stickers or labels?
Yes, we offer custom printing services for stickers and labels with minimum order quantities. Please contact [email protected] for design specifications and pricing.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Customers are responsible for return shipping costs. Refunds will be processed within 5-7 business days after we receive the returned items.
Do your office tools come with warranty?
Yes, all our office tools including hole punches come with a 1-year manufacturer's warranty against defects. Please retain your proof of purchase for warranty claims.
What if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We will arrange for a replacement or refund at no additional cost.
Can't find the answer you're looking for? Our support team is here to help at [email protected]. We typically respond within 24 hours.